Thank you for using Fitzy. Whether you have questions about how the app works, want to report a bug, request a feature, or need help with your account or data, we're happy to help.
For questions or support requests, please email us at the address below. We typically respond within 2–3 business days.
When reporting a bug, please include your iOS / watchOS version, device model, and a description of what happened so we can help you faster.
How do I connect to Health (HealthKit), or change/disconnect it later?
During onboarding, or from the in-app Settings screen, tap "Connect to Health" to bring up the system permission prompt the first time. Once connected, the app reads your weight, body fat percentage, and workouts logged in other apps to power your activity summary and AI advice, and also writes workouts you log in the app back to Health. If you're already connected and want to change or revoke which data is shared, open the Health app > Profile > Privacy > Apps > Fitzy. Turning the connection off keeps any data you've already recorded in the app.
How accurate is the nutrition estimate from a meal photo?
The calories and macronutrients (protein, fat, carbs) the AI estimates from a meal photo are reference values only and may differ from the actual nutritional content. For precise nutrition tracking, please also check the product's nutrition label or consult a qualified professional.
How reliable is the AI trainer's advice?
The advice, nutritional analysis, and exercise suggestions provided by the AI trainer are for general informational purposes only and are not a substitute for professional medical diagnosis, treatment, or prescription. Always consult a physician or qualified professional for important health decisions. Where recommendations are based on established medical or nutritional guidance, we include citations to their sources whenever possible.
How do I delete my account or my data?
You can delete your account from the in-app Settings screen. Deleting your account removes all of your profile, meal, workout, and routine data from our servers. If you have any questions, contact us at support@fitzy.life.
My heart rate isn't showing on Apple Watch
Please make sure the Apple Watch companion app is installed and paired with your iPhone, and that workout permissions are granted. Heart rate is not available in the simulator. If the issue persists, contact support and include your device setup.
I can't sign in or reset my password
If you registered with an email address, use "Forgot your password?" on the sign-in screen to send a password reset email. If you sign in with Google or Apple, please check the account on that service. If you still can't sign in, contact support.